Associate Customer Support - Japanese Speaker

  • Cyberjaya, Selangor, Malaysia
  • Contractor
  • On-Site
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Job Description:

Language proficiency required: Japanese

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

***Prior Experience in Ecommerce preferred***

Roles and Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users
  • Escalate priority issues per Client specifications to the immediate lead as applicable
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality
  • Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

  • Provide exemplary customer satisfaction
  • Meet quality standards on all handled contacts
  • Complete 9 hours of staffed time on all rostered days
  • Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

  • Excellent customer service skills
  • Excellent verbal communication skills in Japanese
  • Passionate towards serving the customer and displays high levels of customer obsession
  • Open to work in rotational and night shifts
  • Candidate must be college or vocational school graduates or possess comparable work experience

Key Highlights of the Requirement:

  • Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)
  • Global sourcing is open — candidates can be based anywhere in the world
  • Visa support will be provided for eligible candidates


Education:

  • High School Graduate: Requires at least 7~8 years of working experience.
  • Vocational College Graduate: Requires at least 4~5 years of working experience.
  • University Graduate/ To be Graduated in 2026: No working experience will be acceptable.

Other benefits:

RM 500 transportation allowance + Shift allowance

Work mode:

Full time office mode

Working days/hours: Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)

Shifts: 8AM-17PM/9AM-18PM/13PM-22PM/15PM-24AM MYT

Hiring approach:

  1. Candidates must complete the 2 assessments and typing test (screenshot of the score is required)
  2. RMG Pre-screening
  3. Ops round (1 ~ 2 rounds)