• Position Title: Application Service Delivery Manager
• Function / Department: Information Technology / Application Services
• Domain Focus: Financial Services & Insurance (FSI)
• Location: Kuala Lumpur, Malaysia.
• Employment Type: 1 Year Contract with option convert full-time.

Role Summary:

The Application Service Delivery Manager will drive execution governance, engineering quality, and team productivity across General Insurance platforms. This role requires an experienced leader capable of orchestrating a delivery organization of 50–100 developers across at least 4 parallel delivery teams, enforcing strict architectural compliance, and leading complex monolith-to-microservices migrations without compromising business logic integrity.

Detailed Key Responsibilities

1. Architecture Governance & Design Conformance

• Design Baseline Adherence: Enforce rigorous technical governance across all delivery tracks to guarantee that application code is implemented strictly in accordance with approved Solution Designs, Architecture Blueprints, and API contracts.
• Audit & Sign-Off: Institute architecture review gates prior to sprint releases; prevent scope creep, design drift, and unauthorized code deviations from established technical baselines.

2. Delivery Productivity, Metrics & Tracking

• Velocity & Throughput Monitoring: Define, track, and optimize granular developer productivity metrics, including sprint velocity, burn-down trends, and individual/team throughput (e.g., Story Points delivered per developer per day).
• Bottleneck Analysis: Proactively identify systemic delivery roadblocks, code delivery bottlenecks, and dependency conflicts across squads to maintain a high, predictable delivery cadence.

3. Quality Assurance, Code Hygiene & Testing Standards

• Test Automation & Execution Gates: Establish and enforce mandatory testing thresholds for release readiness, including strict Code Coverage targets (Unit Tests via SonarQube/JaCoCo) and target System Integration Testing (SIT) passing rates.
• Clean Code Framework: Drive adherence to clean coding principles (SOLID, DRY), automated static code analysis, vulnerability scanning, and peer review standards to minimize technical debt and production defect leakage.

4. Monolith-to-Microservices Migration Leadership

• Logic Preservation: Spearhead the decomposition of legacy monolithic applications into modular, scalable Java/Spring Boot microservices, ensuring 100% preservation of complex legacy business rules, rating calculations, and underwriting/claims logic.

• Refactoring Strategy: Implement incremental modernization patterns (e.g., Strangler Fig, event-driven integrations) to minimize operational disruption during migration.

5. Multi-Team Orchestration & People Management

• Multi-Squad Leadership: Directly oversee and steer at least 4 distinct engineering squads/teams totaling an overall delivery strength of 50 to 100 developers (internal engineers and vendor partners).
• Resource Optimization: Allocate capacity dynamically across features, bug remediation, and technical debt reduction based on sprint burn rates and business priorities.

Candidate Requirements

Mandatory Experience & Domain Knowledge:

• General Insurance (GI) Expertise: Deep domain knowledge exclusively within the General Insurance sector (e.g., Motor, Property, Casualty, Marine, Commercial lines, Policy Administration, Claims Processing, and Broker/Agent portals).
• Overall Experience: 10 to 15 years in software engineering and application delivery management.
• Scale of Leadership: Proven track record of managing a delivery organization of 50 to 100 developers, with demonstrated experience managing a minimum of 4 distinct teams/squads concurrently.
• Core Technology Stack: Extensive technical background in backend engineering focused on Java / Spring Boot and microservices ecosystems.
• Architectural Modernization: Hands-on leadership experience in decoupling legacy monolithic applications into microservices, with demonstrable success in capturing and preserving functional and business logic during code migration.

Governance & Metric Capabilities:

• Metric-Driven Management: Demonstrated ability to manage teams using quantitative delivery metrics (velocity, cycle time, story points per developer per day).
• Quality Enforcement: Strong track record in establishing CI/CD quality gates, code coverage mandates, SIT sign-off criteria, and clean code governance.
• Stakeholder Translation: Ability to translate deep technical metrics, modernization risks, and engineering health into clear, non-technical business language for executive leadership.